Email us at contact@bestgradeorganics.com with your order number, along with clear photos and a video showing the damage. The product must be unused, with all original tags intact.
Can I change or cancel my order?
Please contact us immediately for any changes or cancellations. Once an order leaves our warehouse, we cannot make changes or cancel it.
Do you offer returns and refunds?
Yes. Please refer to our Product Return & Refund Policy for detailed information.
How long will shipping take?
Orders are dispatched within 1–3 days from our warehouse after payment confirmation.
Estimated delivery time is 2–4 days, depending on your location and chosen shipping method.
Note: Delivery times may be longer during public holidays or busy periods.
Why hasn’t my tracking status been updated?
Tracking updates may take up to 24 hours after your order is shipped.
Can I place a special order?
Yes contact my email contact@bestgradeorganics.com