Refund & Return Policy
Introduction
At Best Grade Organics, we are committed to providing our customers with the highest level of satisfaction when shopping on our website. However, if you receive a damaged or defective product, please reach out to our customer care team for assistance. Our team will work with you to resolve the issue and, at our discretion, replace the product.
Cancellation Policy:
If you need to cancel an order before it has been shipped, please write to our customer support team at support contact@bestgradeorganic.com or call us on the provided phone number. The order will be cancelled, and a refund will be initiated within 2-3 business Days after the cancellation request has been received.
Returns Policy:
Please note that return requests will only be considered for instances where a wrong or damaged product has been delivered.
All return requests must be initiated through our website within 7 days of the delivery date. Customers can submit return requests via the ‘My Account’ section on our website. To qualify for a return or replacement, items must be returned in their original, undamaged condition, along with their original packaging. For the return or replacement request to be processed, customers are required to upload images of the invoice, the product, and its packaging at the time of the request.
The item will be picked up by our logistics partner and delivered to our warehouse. The refund will then be initiated. The refund process may take up to 10 days after the product has been received by us. In the case of an incorrect/incomplete order, please contact us via email at support contact@bestgradeorganic.com call us at the provided phone number within 72 hours of receiving the order.
Returns will not be accepted for:
• Damages caused by misuse
• Products with tampered packaging/product labels
• Incidental damage
• Products returned without all components
• Products returned in a condition different from their received state.
• Personalized/Customized Products
Refund Process
At Best Grade Organics, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund process.
Eligibility for Refunds
To be eligible for a refund:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You must initiate the return within 30 days of receiving your order.
How to Request a Refund
- Contact Us: contact@bestgradeorganic.com
- with your order number and reason for the return.
- Return Instructions: Once your request is received, we will send you detailed instructions on how to return the product.
- Pack the Item: Carefully pack the item in its original packaging, including all accessories and documentation.
- Ship the Item: Send the package to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Processing
- Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a 5-7 working days, depending on your card issuer’s policies.
Non-Refundable Items
Certain items may not be eligible for a refund, including:
- Products marked as final sale.
- Opened or used products.
The replaced product will be delivered in 7 to 10 days.
Questions?
If you have any questions about our refund process, feel free to contact us at contact@bestgradeorganic.com. We’re here to help!
This policy is subject to change at any time by Best Grade Organics without prior notice to the user.
