Introduction
At Best Grade Organics, we are committed to providing our customers with the highest level of satisfaction when shopping on our website. However, if you receive a damaged or defective product, please reach out to our customer care team for assistance. Our team will work with you to resolve the issue and, at our discretion.
Refund Policy
Once an order is confirmed, Best Grade Organics does not accept returns or refunds. However, in certain cases listed below, we are happy to work with you to find a fair and amicable solution.
1. Damaged Product
If your order arrives damaged:
Notify us within 1 day of delivery via email at contact@bestgradeorganic.com.
Include in your email:
Order number
Image of invoice
1 clear outer box image
2 clear product images
Unboxing video clearly showing the damage and unopened packaging
In case of multiple-item shipments, only the affected item will be replaced.
Replacements will take 7–10 business days.
Email responses will be sent within 24–48 hours, with full assistance thereafter.
2. Missing Product
If any item from your order is missing:
Notify us within 1 day of delivery via email at contact@bestgradeorganic.com.
Include in your email:
Order number
Image of invoice
1 clear outer box image
2 clear images of the opened box
Unboxing video showing all items received
Refunds are not available, but we will promptly re-send the missing item.
Email responses will be sent within 24–48 hours, with full assistance thereafter.
3. Spoiled Product
If you believe your product is spoiled:
Notify us within 1 day of delivery via email at contact@bestgradeorganic.com.
Include in your email:
Order number
Date of packaging/manufacture
Clear images or video of the product
Please note: Variations in taste, texture, colour, or aroma are natural in our organic, handmade products and do not indicate spoilage.
If spoilage is confirmed after investigation, the product will be replaced.
We ensure all products are made using 100% natural, high-quality ingredients while retaining maximum nutritional value.
Email responses will be sent within 24–48 hours, with full assistance thereafter.
assistance thereafter.
4. Non-Refundable Items
Certain items may not be eligible for a refund, including:
- Products marked as final sale.
- Opened or used products.
Cancellation Policy:
At Best Grade Organics, we are committed to providing exceptional service and ensuring customer satisfaction. We understand there may be situations where you need to cancel an order. Please review our cancellation policy below:
1. Order Cancellation Window
You may cancel your order within 1 hour of placing it. After this period, we may not be able to accept cancellation requests.
2. How to Cancel Your Order
To cancel your order, please contact our customer support team via our Contact Page or email contact@bestgradeorganic.com.
Provide:
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Your order number
-
Your full name
-
Reason for cancellation
Our support team will guide you through the cancellation process.
3. Refund Policy
-
If your order is eligible for cancellation within the specified time frame, we will initiate a refund to your original payment method.
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The refund amount will include the total paid for the canceled item(s), including any applicable taxes and shipping charges.
-
Refunds may take up to 7 business days to reflect in your account, depending on your bank or payment provider.
4. Non-Cancellable Items
Some products cannot be canceled due to their nature, such as:
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Personalized or custom-made items
-
Made-to-order products
-
Perishable goods (e.g., fresh produce)
Please review product descriptions before placing your order or contact us for clarification.
5. Cancellation After Shipment
If your order has already been shipped before we receive your cancellation request, it cannot be canceled. Please refer to our Returns & Refunds Policy for next steps.
6. Changes to This Policy
We may update this policy at any time. Any changes will be effective immediately upon posting on our website. Please review the policy periodically to stay informed.
Questions?
If you have any further questions or need assistance, please contact our support team at:
📧 contact@bestgradeorganic.com
Overview
Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@bestgradeorganic.com for questions related to refunds and returns.
💚 Best Grade Organics is committed to delivering fresh, natural products and ensuring a fair resolution in all cases.
